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In this section |
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When a traffic incident occurs, the |
Traffic incidents that may occur along expressways include vehicle breakdown, unattended vehicles, accidents and fallen trees.
These can affect smooth traffic flow and prompt action is needed to restore normal traffic condition quickly.
Currently, when a traffic incident is detected, a tow truck will be despatched to the site. The tow truck is part of the traffic control centre's vehicle recovery service. The recovery crew will render help and remove obstructions such as stalled vehicles.
On 25 October 2007, a new incident management service called LTA Traffic Marshals is introduced together with the opening of the Kallang-Paya Lebar Expressway Phase 1. Besides the KPE, LTA Traffic Marshals have also been rolled out to serve CTE and FCT on 5 November 2007, and will extend to the other expressways in Singapore - AYE, SLE, KJE, BKE, ECP, PIE and TPE from 1 July 2008.
LTA Traffic Marshals will expedite the process to clear incidents that hold up traffic on expressways by working together with the existing Expressway Monitoring Advisory System (EMAS) Vehicle Recovery Service (VRS) to bring traffic flow back to normal as fast as possible.
While VRS provides towing services and removes obstructions on roads, LTA Traffic Marshals are Auxiliary Police Officers who are empowered to perform traffic control duties and on-scene management duties such as evidence preservation for accidents involving slight injuries.
Cameras, strategically located on all expressways, assist the operations staff at the Intelligent Transport Systems Centre (ITSC) to detect incidents and congestion as soon as they occur. Once an incident is verified, the LTA Traffic Marshals, together with the VRS, arrive within 8 to 15 minutes of activation to attend to incidents on the expressways.
The vehicle recovery crew is able to respond to incidents swiftly through constant monitoring, frequent patrols, public feedback and close liaison with other emergency agencies such as the Traffic Police and Singapore Civil Defence Force.
These can affect smooth traffic flow and prompt action is needed to restore normal traffic condition quickly.
Currently, when a traffic incident is detected, a tow truck will be despatched to the site. The tow truck is part of the traffic control centre's vehicle recovery service. The recovery crew will render help and remove obstructions such as stalled vehicles.
On 25 October 2007, a new incident management service called LTA Traffic Marshals is introduced together with the opening of the Kallang-Paya Lebar Expressway Phase 1. Besides the KPE, LTA Traffic Marshals have also been rolled out to serve CTE and FCT on 5 November 2007, and will extend to the other expressways in Singapore - AYE, SLE, KJE, BKE, ECP, PIE and TPE from 1 July 2008.
LTA Traffic Marshals will expedite the process to clear incidents that hold up traffic on expressways by working together with the existing Expressway Monitoring Advisory System (EMAS) Vehicle Recovery Service (VRS) to bring traffic flow back to normal as fast as possible.
While VRS provides towing services and removes obstructions on roads, LTA Traffic Marshals are Auxiliary Police Officers who are empowered to perform traffic control duties and on-scene management duties such as evidence preservation for accidents involving slight injuries.
Cameras, strategically located on all expressways, assist the operations staff at the Intelligent Transport Systems Centre (ITSC) to detect incidents and congestion as soon as they occur. Once an incident is verified, the LTA Traffic Marshals, together with the VRS, arrive within 8 to 15 minutes of activation to attend to incidents on the expressways.
The vehicle recovery crew is able to respond to incidents swiftly through constant monitoring, frequent patrols, public feedback and close liaison with other emergency agencies such as the Traffic Police and Singapore Civil Defence Force.
Vehicle breakdown recovery process
- The recovery crew will inform the driver that his vehicle will be towed away as it is dangerous to leave it on the expressway.
- The crew will take photographs of the vehicle and inform the driver where the vehicle will be towed to.
- The vehicle will be towed to the nearest designated public car park.
- At the car park, the recovery crew takes photographs of the vehicle again and advises the driver to display parking coupons while waiting for his own tow truck to arrive.
Handling of accident cases
- The recovery crew will cordon off the accident site with traffic cones and give first aid to the injured, if necessary.
- They will also help in traffic control and rescue operations.
- The recovery crew will take photographs of the accident vehicle. After clearance by the Traffic Police, the vehicle will be towed to the nearest car park.
- For cases involving serious injuries, SCDF will also be informed and despatched to site.
What you should do when your vehicle breaks down or is involved in an accident along the expressway:
- Switch on the hazard lights.
- If your vehicle can still be moved, get it onto the road shoulder quickly.
- Call the traffic control centre at 1800-CALL LTA (1800-2255 582).
- Do not allow passengers to remain in or around the vehicle.
- Place the breakdown sign (a red equilateral triangle) 60m behind the vehicle.
- Open the trunk and hood to alert other drivers.
Handling of unattended vehicles
- The recovery crew will take photographs of the vehicle. If the doors are not locked, the crew also lists down the items inside.
- The removable items found inside the vehicle will be brought to the traffic control centre where the vehicle owner can claim them.
If your vehicle has been towed away:
- You will be notified by post to contact the traffic control centre for the whereabouts of your vehicle and to make an appointment to collect your items.
- You can also call the LTA Customer Service Line at 1800-CALL LTA (1800-2255 582) to enquire about your vehicle.
Emergencies in CTE Tunnels
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What you should do during emergencies in the CTE tunnels:
Vehicle breakdown
Switch on the hazard lights.Move to the extreme left side of the road, if the vehicle is still movable. Use the nearest SOS telephone to get help from the traffic control centre.
Accident
If there are no injuries, drive out of the tunnel immediately. Discuss details relating to the accident at a safe location away from the tunnel. Use the nearest SOS telephone to get help if there is an injury, or if your vehicle cannot move.
Disrupted power supply
If the main power supply is disrupted, the lighting level will be reduced for a short while; continue to drive carefully at a slower speed.
Vehicle breakdown
Switch on the hazard lights.Accident
If there are no injuries, drive out of the tunnel immediately. Discuss details relating to the accident at a safe location away from the tunnel. Disrupted power supply
If the main power supply is disrupted, the lighting level will be reduced for a short while; continue to drive carefully at a slower speed. |
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A fire service cabinet in the CTE |
Fire
If your vehicle is on fire,- Use the emergency button to sound an alarm.
- Alternatively, use the portable fire extinguisher to put out the fire.
Both items can be found in the fire service cabinets, located at 50m intervals.
If there is thick smoke and poor visibility in the tunnel,
- Turn off your engine.
- Switch on the hazard lights and leave your vehicle.
- Use the nearest emergency exit to leave the tunnel.
When encountering congestion
Tune in to any radio channel from MediaCorp/NTUC/SAFRA for emergency announcements.
Related Information
Last Updated: 1 July 2008