LTA.PROMPT or the "Permit for Road Occupation Management Portal" is a new internet-based service that gives applicants the ability to apply for permits to carry out works affecting public streets/public areas from all necessary agencies in one application online. Previously, anyone who wanted to carry out work on public streets or other public areas would have to submit multiple applications seeking permission from various land-managing agencies, such as LTA, HDB, JTC, PUB, SLA, NParks etc. Submitting all the necessary forms and tracking all the approvals was a tedious and daunting task. To complicate matters further, every agency had its own requirements and service standards. Thus, filing and receiving approvals for works affecting public streets/public areas was a time-consuming and long process. On average, getting multiple approvals from agencies for the more complicated submissions could take as long as two months.

With LTA.PROMPT, applicants will now enjoy the convenience and ease of submitting their applications online. LTA.PROMPT will allow users to check on the status of their applications online, to view what other work has been approved, as well as learn about upcoming planned works. They can view a wide array of information that will help them plan and coordinate road works better. Best of all, the turnaround time for all applications is now within 14 working days.

LTA.PROMPT is one of a series of "e-measures" that LTA has undertaken to streamline administrative processes and improve communication by making use of the Internet. Our goal is to make road work less intrusive and to complete it as quickly as possible.

Public

• Access to lists of approved road works
• Information can be used to plan travel route
• Planned road works will minimise public inconvenience
• Information on contractor's track records encourages good road works performance
• Access to land-managing agencies' requirements on road works

Applicant (Utility Agencies/PE)

• Easier submission with one-stop application portal and consolidated e-form
• Shorter application processing time
• Readily available information on application status & reports, contractors' track records,upcoming works, land-managing agencies' requirements
• Improves work coordination
• Savings derived from electronic submission

Approving Authorities
Time & cost savings from:

• paperless response
• no dedicated counter services needed
• Management of electronic submission
• Preparation of reports

Contractor

• Access to own track record
• Information on all approved works
• Notification of appointment

Last Updated: 22 July 2008