Reporting loss of your Autopass Card
If your Autopass Card is stolen or lost in Singapore or Malaysia, make a report at any police station in the respective country. You are required to report the loss of your Autopass Card to LTA and submit your police report and vehicle information via LTA's online feedback form at www.lta.gov.sg/feedback. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry permits and tolls” sub-category for your report to be processed more promptly.
If you lost your card in Singapore, when departing Singapore at Tuas or Woodlands Checkpoint, show the police report to the officer at our LTA office for assistance.
You can apply for a new Autopass Card via our VEP digital service here. Please refer here for a step-by-step video guide to apply for an Autopass Card.
Upon receipt of LTA's approval email, you can make payment and receive your card at the Tuas or Woodlands Checkpoint when you next drive into Singapore.
If your vehicle is still in Singapore and you would like to avoid the inconvenience of stopping at the LTA checkpoint offices for VEP fees payment, you may schedule an appointment here to visit LTA Customer Service Centre at 10 Sin Ming Drive S575701, from Monday to Friday, 8.00 am to 4.30 pm.
You will receive an email with your appointment date and time to visit LTA Customer Service Centre, where you can pay by NETS for a faster transaction.
If you need help with your online application, please call or visit our service centre located in Malaysia.
Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Tel: +60 072070709
9.00 am to 9.00 pm daily